Apply for Sales and Customer Service While Working Remotely Anywhere in Canada

Company: Fraser Valley Pallet Collars
Workflow Type: Contract (Semi Full-Time 20-40 Hours Per Week)
Compensation: Commission-Based (5-15% of Sales to Start)

Overview: Fraser Valley Pallet Collars is a rapidly growing business specializing in the sale of pallet collars, hinges, accessories, and related services. We are looking for a dynamic and customer-oriented individual to join our team as a Sales and Customer Service Representative. This role is a fantastic opportunity for someone passionate about sales and customer service, with the flexibility of a semi-full-time contractual position and potentially room to grow in the company based on performance.

Key Responsibilities:

  • Customer Engagement: Field incoming phone calls on our 1-800 number, providing exceptional customer service and converting inquiries into sales opportunities, or minimally saving the customer data into our CRM for ongoing use.
  • Email Management: Respond promptly to customer inquiries and manage sales leads via email, ensuring all potential customers receive timely and accurate information, while saving things into folders correctly for organization.
  • Sales Growth: Actively answer questions and sell pallet collars, hinges, accessories, and services. With 20 million pallet collars sold annually in North America industry-wide, there is significant potential to close sales and drive growth.
  • Strategy and Collaboration: Participate in a weekly 1-hour strategy meeting with the business owners to review progress, share insights, and plan future sales activities while also asking questions and being transparent with your support needs.
  • Record Keeping: Maintain detailed records of sales transactions and customer interactions, ensuring accurate reporting and follow-up. This is the most important part, we have a clean and concise CRM system to make this easy, similar to a spreadsheet.

What We Offer:

  • High Earning Potential: Earn a competitive commission ranging from 5-15% on all sales transactions, with no cap on earnings.
  • Growth Opportunities: With ongoing customer requests and sales inquiries, there is ample opportunity to achieve substantial results. Exceptional performance in this role could lead to other opportunities within the company, including the potential to manage a sales team in the future, though this will depend on your results and overall company growth.
  • Flexible Work Arrangement: Enjoy the flexibility of a semi-full-time contractual position, allowing you to balance work with other commitments. You will also be able to work remotely.

Requirements:

  • Proven experience in sales and/or customer service is highly preferred.
  • Strong communication skills, both verbal and written, with a focus on building customer relationships.
  • Self-motivated with the ability to work independently and meet sales targets.
  • Excellent organizational skills and attention to detail.
  • Comfortable with a commission-based compensation structure.
  • Lastly, kindness, professionalism, and integrity mean everything.

Why Join Fraser Valley Pallet Collars? This role offers a unique opportunity to be part of a growing industry with significant sales potential. With 20 million pallet collars sold annually in North America industry-wide and a steady stream of customer inquiries, there is a lot of room for success. If you are driven, results-oriented, and eager to make a tangible impact, this could be the perfect role for you.

Note: While this position has the potential to evolve into other roles within the company or even a leadership position managing a sales team, this progression will be based on your performance and the results you achieve.

Cliff Notes:

  • Legal Requirements: Candidates must be legally able to work or do contracting in Canada.
  • Confidentiality: If selected for the role, you will be required to sign a standard framework Non-Disclosure Agreement (NDA) to protect the company’s IP, patents, sales leads, and internal operations. We have cutting-edge processes and data that must be safeguarded while we work together.
  • Ideal Candidate Traits: If you are organized and articulate, you will flourish in this role.

How to Apply:
Please email your resume and cover letter, along with a clear email subject line to hello@palletcollars.ca. Show us your personality and experiences to demonstrate how well you align with our corporate culture, as we focus on supporting mental health, wellness, diversity, and inclusivity within Fraser Valley Pallet Collars. Your happiness and stability matter to us.

Lastly, we believe that teamwork makes the dream work. We look forward to meeting you if we select your resume and cover letter.

Best of luck with your application, and thank you for considering Fraser Valley Pallet Collars.